Returns and Refunds Policy
How do I return a product?
If you wish to return any items please contact customer services by email: shop@tlcpharmacy.co.uk who will inform you of the exact procedure depending on your circumstances.
For all returns we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
Damaged Items
If a product arrives damaged please email shop@tlcpharmacy.co.uk or call on +44 (0)1475 639 438 as soon as possible after you product arrives, we cannot accept returns of damaged items more than 60 days after delivery. Our customer services team will let you know the returns process and provide you with an address to return the items to.
Please note: If any items within a gift-set or box set are damaged - please return the whole box-set, and we will be happy to replace it. We cannot provide replacements for individual elements of a gift or box-set.
For all returns we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
Faulty Items
If a product arrives and appears to be faulty, please email shop@tlcpharmacy.co.uk or call on +44 (0)1475 639 438 as soon as possible after you product arrives. Our customer services team will let you know the returns process.
Please note with makeup and skincare items we can only accept returns of a product considered to be faulty within 3 months of purchase, due to the nature of the products.
Please note that if no obvious fault can be found with the product it may need to be returned to the manufacturer for testing before we can replace or credit the order.
For all returns we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
Unwanted Items
All our products come with a 30-day money back guarantee. This does not affect your statutory rights.
To enable us to refund or exchange your purchase, items must be in the exact condition you received them in.
Due to the personal nature of the products that we sell, we cannot replace or refund unwanted items if they have been opened or any seals been broken.
The refund will not include the cost of delivery or return postage.
If you wish to return a product, email shop@tlcpharmacy.co.uk or call +44 (0)1475 639 438, and our customer services team will let you know the process.
For all returns we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
