Terms & Conditions
These Terms and Conditions are supplied as a guide only. Please refer to the EU Distance Selling Directive at the website address below for information on how this affects your online store: http://www.hmso.gov.uk/si/si2000/20002334.htm
We accept MasterCard, Maestro, Visa, Visa Debit, Visa Electron, JCB, Solo and Switch through Protx. We also accept PayPal.
Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.
We will not be held responsible for pricing errors due to software malfunctions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result.
If you are unsure of your purchase please contact us before placing any order. Products and prices are subject to change without any prior notice.
Credit Card Security
When you checkout your order you will be passed on to a Secure Order Processing page hosted by Protx, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. Your credit card details will not be stored on our systems after payment.
These Terms and Conditions are supplied as a guide only. Please refer to the EU Distance Selling Directive at the website address below for information on how this affects your online store:
Please read the returns policy in its entirety before contacting us to return any of your purchases. This will allow us to deal with your return quickly and efficiently.
Refunds for items returned will be credited to your credit/debit card within 30 days of cancellation. Please note that delivery charges cannot be refunded.
To return any items, please phone us on:
01475 639 438
e-mail us at firstname.lastname@example.org
Quote your invoice number as we reserve the right to refuse to accept any returned goods without prior authorisation. Please ensure the goods are returned in a good condition and wherever possible in its original packaging with a copy of the invoice enclosed.
Items Not Required
We endeavour to provide as much information within our product pages to allow you to make an informed decision on your purchase.
Should you require to return any product, you may do so at any time up to 7 working days starting the day after you receive your delivery. Please ensure you contact us first to receive an authorisation number.
Return Postage Costs
- TLC Pharmacy will not cover return postage costs.
- Items should be returned to us by Recorded Delivery or courier service.
- We advise that you obtain a proof of posting certificate available free at any post office.
Incorrectly Supplied Items
If you receive incorrectly supplied goods from us we will offer you a prompt replacement, refund or alternative item to the same value. Please contact us with 7 days quoting your original order number and we will arrange for the uplift and delivery of goods.
If you receive damaged or defective goods from us please contact us within 7 days quoting your original order number, and we will arrange for the uplift and inspection of goods. Should we, upon receipt of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods.
It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.
We advise you return goods using special/recorded delivery or equivalent service. You can obtain a proof of posting certificate free at any post office.
TLC Pharmacy will not be held responsible for any uninsured items lost in transit.